About
Customer care representative with experience supporting billing, account maintenance, order processing, and customer inquiries across retail and utility environments. Strong communication, organization, and problem-solving skills, with hands-on experience using CCB, processing payments, and maintaining accurate records. Comfortable adapting to new systems and processes while delivering reliable customer support — and now building the software that runs behind those systems.
Experience
Customer Care Representative
Metergy Solutions · Toronto, ON
- Provided service-oriented support by processing billing adjustments, maintaining customer accounts, and handling requests using the CCB system.
- Researched and resolved customer grievances and account issues while maintaining accurate records and clear communication.
- Processed complex payment plans and posted adjustments in CCB, reducing billing backlog for the month.
- Coordinated with collections to set up tailored payment arrangements, reducing short-term delinquencies for accounts.
Switchboard Omni Operator
Bass Pro Shops · Toronto, ON
- Handled customer inquiries, provided product and order support, and coordinated online order pickups.
- Processed payments and maintained accurate order records.
Customer Care Representative (NICE Co-op)
Metergy Solutions · Toronto, ON
- Completed a 4-month NICE student co-op supporting the Customer Care team.
- Assisted with account maintenance, move-ins, move-outs, and billing updates using CCB.
Program Manager
M.A Logistics · Toronto, ON
- Implemented fleet tracking software and maintained operational documentation.
- Worked with ownership to improve logistics and maintenance processes.
ITS HyFlex Ambassador
Seneca Polytechnic · Toronto, ON
- Provided classroom technical support for hardware and collaboration software.
Accounting Intern
METL · Toronto, ON
- Performed bank reconciliations and supported treasury and vendor payment processes.
Skills
Projects
Library Management Web Application
A full-stack system to organize patron records and inventory. Handles book borrowing, patron management, and inventory tracking.
Assembly Line Simulation
An object-oriented simulation of an assembly line that tracks workstation inventory and processes customer orders in real time.